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Terms of Service

Effective Date: February 16, 2026 · Last Updated: February 16, 2026

Welcome to SparkOS ("the Platform"), operated by SparkOS LLC ("Company," "we," "us," or "our"). By accessing or using our website at joinsparkos.com (the "Site"), mobile applications, and related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

1. Acceptance of Terms

By creating an account, accessing, or using the Service in any way, you confirm that you: (a) are at least 18 years old or have the consent of a parent or legal guardian; (b) have the legal capacity to enter into a binding agreement; and (c) agree to comply with these Terms and all applicable laws and regulations.

We reserve the right to modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the revised Terms. We will notify registered users of material changes via email or in-app notification.

2. Description of Service

SparkOS is a personal growth and self-awareness platform that provides gamified check-in tools, archetype assessments, mood and energy tracking, journaling, quizzes, coaching features, and related digital content. The Service includes free and paid subscription tiers, one-time purchases, and coach/community features.

3. Not Medical, Therapeutic, or Professional Advice

THE SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL, PSYCHOLOGICAL, PSYCHIATRIC, OR THERAPEUTIC ADVICE, DIAGNOSIS, OR TREATMENT.

SparkOS is a self-awareness and personal development tool. It does not provide medical advice, mental health treatment, counseling, therapy, or any form of clinical or professional service. The content, quizzes, assessments, archetype results, AI-generated insights, and coaching features are for informational and self-reflection purposes only.

  • Do not rely on SparkOS for medical or mental health decisions.
  • If you are experiencing a mental health crisis, suicidal thoughts, or a medical emergency, contact your local emergency services (911) or the 988 Suicide & Crisis Lifeline immediately.
  • Always consult a qualified healthcare professional for medical or psychological concerns.

You expressly acknowledge and agree that the Company is not liable for any actions, decisions, or outcomes resulting from your use of the Service.

4. Accounts and Registration

You must provide accurate, current, and complete information when creating an account. You are solely responsible for maintaining the confidentiality of your credentials and for all activities under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms.

5. Coaches and Coach-Client Relationships

5.1 Coaches Are Independent

Coaches using SparkOS are independent third parties, not employees, agents, or representatives of SparkOS. The Company does not employ, endorse, certify, supervise, or control any coach on the platform. We do not verify coaches' credentials, qualifications, licenses, certifications, or the accuracy of any information they provide.

5.2 No Liability for Coach Actions

The Company is not responsible or liable for:

  • Any advice, guidance, coaching, content, communications, or actions of any coach.
  • The quality, accuracy, legality, or suitability of any coaching services provided through the platform.
  • Any harm, loss, damage, or injury resulting from interactions between coaches and clients.
  • Any claims, disputes, or legal proceedings between coaches and clients.
  • Any representations, warranties, or promises made by coaches.

5.3 Coach Responsibilities

Coaches agree to: (a) comply with all applicable laws, regulations, and professional standards; (b) not provide medical, legal, financial, or therapeutic advice unless appropriately licensed; (c) maintain appropriate professional boundaries; (d) protect client data in accordance with applicable privacy laws; (e) not engage in any fraudulent, deceptive, or harmful practices.

5.4 Client Acknowledgment

By engaging with any coach through SparkOS, you acknowledge that: (a) the Company has not vetted or endorsed the coach; (b) coaching is not therapy or medical treatment; (c) you are solely responsible for evaluating and selecting coaches; (d) any agreement between you and a coach is solely between you and that coach; (e) you waive any claims against the Company arising from coach interactions.

6. User Content and Conduct

You retain ownership of content you submit (check-ins, journal entries, quiz responses, etc.). By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, process, and display your content solely for the purpose of operating and improving the Service.

You agree not to:

  • Use the Service for any unlawful, harmful, or fraudulent purpose.
  • Upload content that is defamatory, obscene, threatening, or infringes on third-party rights.
  • Attempt to gain unauthorized access to any part of the Service.
  • Use automated systems, bots, or scrapers to access the Service.
  • Interfere with or disrupt the Service or its infrastructure.
  • Impersonate any person or entity.
  • Harass, abuse, or harm other users or coaches.

We reserve the right to remove any content and suspend or terminate accounts that violate these Terms, at our sole discretion and without notice.

7. Payments, Subscriptions, and Refunds

7.1 Pricing

Paid features are available through monthly subscriptions and one-time purchases as described on the upgrade page. All prices are in USD and are subject to change with notice.

7.2 Billing

Payments are processed through Stripe, Inc. By making a purchase, you also agree to Stripe's terms of service. Subscriptions automatically renew at the end of each billing cycle unless canceled before the renewal date.

7.3 Cancellation

You may cancel your subscription at any time through the Manage Subscription portal. Cancellation takes effect at the end of the current billing period. No prorated refunds are provided for partial billing periods.

7.4 Refunds

All sales are final. Refunds may be issued at our sole discretion on a case-by-case basis. One-time purchases (e.g., quiz bundles) are non-refundable after quiz results have been accessed.

7.5 Free Trials

Free trials may be offered at our discretion. At the end of the trial period, access reverts to the free tier unless a paid subscription is purchased. No payment information is collected during trials unless otherwise stated.

8. Intellectual Property

All content, features, functionality, design, code, trademarks, logos, and branding of SparkOS are owned by the Company and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on any part of the Service without express written permission.

9. AI and Automated Features

The Service uses artificial intelligence and automated systems to generate insights, recommendations, archetype assessments, coaching suggestions, and coach-facing analytics. This includes but is not limited to: behavioral pattern detection, mood and engagement trend analysis, vulnerability and reflection depth scoring, risk and attention flagging, progress profiling, and intervention recommendations for coaches.

By using the Service, you consent to the automated processing of your data — including check-in responses, quiz results, engagement patterns, and behavioral data — to generate personalized insights for you and, if you have an assigned coach, coaching intelligence for your coach. See our Privacy Policy (Sections 4.1 and 4.2) for full details on what data is shared with coaches and how AI processing works.

All AI-generated outputs are not professional advice. AI-generated content may contain errors or inaccuracies. You acknowledge that: (a) you use AI features at your own risk; (b) the Company makes no guarantees about the accuracy, completeness, or suitability of AI-generated content; (c) AI-generated insights provided to coaches are tools to support — not replace — the coach's professional judgment; and (d) we do not use your data to train general-purpose AI models.

10. Third-Party Services

The Service integrates with third-party services (Firebase, Stripe, and others). Your use of these services is governed by their respective terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. We specifically disclaim all implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that: (a) the Service will be uninterrupted, secure, or error-free; (b) the results obtained from the Service will be accurate or reliable; (c) any defects will be corrected; or (d) the Service will meet your expectations or requirements.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise), even if we have been advised of the possibility of such damages.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) your content or data; (e) any interactions between you and other users or coaches; or (f) any negligent or wrongful act or omission by you.

14. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. You agree to waive your right to a jury trial and to participate in a class action lawsuit or class-wide arbitration.

The arbitration shall take place in the state where the Company is registered, or at your election, by telephone, online, or based on written submissions. The arbitrator's decision shall be final and binding. Judgment on the award may be entered in any court of competent jurisdiction.

Exception: Either party may seek injunctive relief or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

16. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination: (a) your right to use the Service immediately ceases; (b) we may delete your account and data after a reasonable retention period; (c) provisions that by their nature should survive termination shall survive (including Sections 3, 5, 6, 8, 11-15).

17. Data Deletion

You may request deletion of your account and associated data by contacting us at the email below. We will process deletion requests within 30 days, subject to legal retention requirements.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

19. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements.

20. Contact

For questions about these Terms, contact us at:

SparkOS
Email: legal@joinsparkos.com
Website: joinsparkos.com